Jazmin Chebar exchange and return policy:
1. Complete the form that you received with your order
2. Take it to the USPS office of your convenience, with the complete form and the garment in the same conditions that you received it in
3. Once we receive your order, you will be contacted by our Customer service department to coordinate the exchange details.
- Motive: exchange or return, whether it is for online store credit or refund through credit card.
Exchanges
Every product you acquire through www.jazminchebar.com can be exchanged within a maximum period of thirty (30) business days from the date of arrival of your purchase, or returned within a maximum period of seventy-two (72) business hours from the date of arrival of your purchase
Products must be in the same condition they were delivered in, not used, and with original packaging and labels in good conditions.
‘Original packaging’ refers to boxes/protective shoe covers, bijou sachets, plastic bags and hygienic liner in swimwear; warranty and explanatory brochures, are considered part of the product. Customized products or tailored products (with hem, clothespins, etc.) can’t be exchanged or returned. Products must not be washed or used, and must not have odors, stains, marks on the sole or alterations made by the customer.
The customer has to carry out the exchange or return of the product/s by shipping through USPS. First shipping is free of charge, and then on customer charge. Shipping costs informed only cover for one purchase and one exchange or return. If needed an extra movement it will be on customer charge.
Important: no exchanges are made of underwear, accessories and swimsuits, except in cases where the product has a manufacturing fault.
Returns
Despite the attention we put in our customers’ orders, and the quality control we carry out before we ship them, it can happen exceptionally that an item presents a quality defect.
This applies to online returns and in stores: there it the option of returning the product and request the refund in online store credit, or in cash. The amount considered is the one that you paid for the product at the moment you purchased it, regardless of the value that it has when you exchange it.
The online store credit or credit card refund will be issued once the garment is received in our warehouse and we verify that it is unused, in good condition and with its original packaging and labels.
IF I RETURN AN ITEM, WHEN DO I GET MY REFUND?
We will process your refund within a maximum of 7 business days after receiving your return. The amount of the returned items will be issued to your bank account. The products can be returned within a maximum period of seventy-two (72) business hours from the date of receipt of the order, or a credit note may be requested within a maximum period of thirty (30) calendar days from the date of receipt of the order
